Policies

 

Medical Advice

Please understand that we are not able to provide individual medical advice unless you are a patient of our clinic and have already seen one of our doctors. If you have specific medical questions about your health, please consult your doctor or health care professional.

 

Use of product disclaimer

The products and information found on nbwellness.com are not intended to replace professional medical advice or treatment. Our nutritional products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Our self care products, educational courses, and supplements are designed for your personal satisfaction and are not intended to replace medical advice or a one-on-one doctor-patient relationship. Natural Balance Wellness Medical Clinic, nbwellness.com, and nbwellness store urges you to seek the advice of a qualified professional for any health concerns and to share with your provider any information pertaining to your health and well-being, including the use of nutritional supplements. Purchase and use of the products on this webstore are designed and limited to the patients who are under the medical direction of the doctors at Natural Balance Wellness Medical Center.

 

Customer Service

At NBW we treat every customer like we would treat our own patients (without medical advise, of course). But we think most of our patrons really appreciate this about us. When you shop with our store, you can expect fast, friendly, personal service every time. Unlike most other companies, when you contact our office, you will get to talk to a real person during regular business hours. So if you have questions, you get answers. If you have a problem with your order, you get the personal attention you'd expect from a Holistic medical clinic committed to the health and wellness of people as a whole. Bench marked as such, along with our continuous commitment to high quality, physician selected products, at the best prices is the primary reason why so many patients and patrons use our products and store for most (if not all) their nutritional supplement needs.

 

Best Price Guarantee

Natural Balance Wellness goes above and beyond to earn our patients and customer's confidence. We are committed to offering nutracuetical grade products at the lowest price without gimmicks. If you find any product purchased from us advertised for less, we will gladly match the price, provided it meets the following tests:

  1. Only products sold by nbwellness store and/or Natural Balance Wellness qualify. Offer includes total purchase price of merchandise. Does not take into consideration, bulk orders, free shipping and handling, close out sales.
  2. Qualifying offers are defined as a legitimate online retailer located within the United States; auction sites, marketplaces, loyalty programs and clubs, or comparison shopping networks are not included.
  3. Items submitted for comparative pricing must be the same brand name, potency and size as the product(s) ordered from nbwellness store.
  4. Comparative vendor or website must have item(s) in stock and be available for purchase--not just offering "out of stock" products (Note: this is a common trick to drive consumers to websites and is an unethical marketing gimmick.)
  5. Prices for comparative purposes must be from a verifiable URL or from a current published ad or webpage. Comparative product must also be advertised within 24 hours of the date your order is placed with nbwellness store.

    For web-based claims: please email a link of comparative add to dr.boggess@nbwellness.com. Please write "Best Price" in the subject line of your message.

    For other types of offers:  please send us a copy of the ad, making sure it includes the vendors name and address, description of the product, price and date of offer. Also include your name and address, your order number found on your invoice.

    Mail to:
    Natural Balance Wellness Medical Center
    1310 South Main Street
    Ann Arbor, Michigan 48104

    All claims must be submitted within 7 days of the original nbwellness store order. "Best Price Guarantee" is limited to one retailer per order per customer.     Refunds will only be issued in the form of store credit.

    Offer excludes: typographical errors, free product or shipping offers, competitor bonuses, closeouts (often soon to expire), percentage off discounts or inventory liquidations.  All decisions by nbwellness store concerning claims shall be final. We reserve the right to discontinue our offer at any time.

 

 

Returns

All NBW products are guaranteed to be without defect and have been thoroughly tested for efficacy and freshness. We want you to be 100% satisfied with your purchase. Therefore, if you have an grievance regarding any products, please contact us immediately and we will do our best to ensure your satisfaction. Due to health and safety considerations, with rare exception, we do not accept returns on any opened products.

Should you have any questions or concerns, please call our main office 734-929-2696 or email admin@nbwellness.com

Thank you.