Please understand that we are not able to provide individual medical advice unless you are a patient of our clinic and have already seen one of our doctors. If you have specific medical questions about your health, please consult your doctor or health care professional.
The products and information found on nbwellness.com are not intended to replace professional medical advice or treatment. Our nutritional products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Our self care products, educational courses, and supplements are designed for your personal satisfaction and are not intended to replace medical advice or a one-on-one doctor-patient relationship. Natural Balance Wellness Medical Clinic, nbwellness.com, and nbwellness store urges you to seek the advice of a qualified professional for any health concerns and to share with your provider any information pertaining to your health and well-being, including the use of nutritional supplements. Purchase and use of the products on this webstore are designed and limited to the patients who are under the medical direction of the doctors at Natural Balance Wellness Medical Center.
At NBW we treat every customer like we would treat our own patients (without medical advise, of course). But we think most of our patrons really appreciate this about us. When you shop with our store, you can expect fast, friendly, personal service every time. Unlike most other companies, when you contact our office, you will get to talk to a real person during regular business hours. So if you have questions, you get answers. If you have a problem with your order, you get the personal attention you'd expect from a Holistic medical clinic committed to the health and wellness of people as a whole. Bench marked as such, along with our continuous commitment to high quality, physician selected products, at the best prices is the primary reason why so many patients and patrons use our products and store for most (if not all) their nutritional supplement needs.
Natural Balance Wellness goes above and beyond to earn our patients and customer's confidence. We are committed to offering nutracuetical grade products at the lowest price without gimmicks. If you find any product purchased from us advertised for less, we will gladly match the price, provided it meets the following tests:
For web-based claims: please email a link of comparative add to [email protected]. Please write "Best Price" in the subject line of your message.
For other types of offers: please send us a copy of the ad, making sure it includes the vendors name and address, description of the product, price and date of offer. Also include your name and address, your order number found on your invoice.
Natural Balance Wellness Medical Center
1601 Briarwood Circle STE 475
Ann Arbor, Michigan 48108
All claims must be submitted within 7 days of the original nbwellness store order. "Best Price Guarantee" is limited to one retailer per order per customer. Refunds will only be issued in the form of store credit.
Offer excludes: typographical errors, free product or shipping offers, competitor bonuses, closeouts (often soon to expire), percentage off discounts or inventory liquidations. All decisions by nbwellness store concerning claims shall be final. We reserve the right to discontinue our offer at any time.
All NBW products are guaranteed to be without defect and have been thoroughly tested for efficacy and freshness. We want you to be 100% satisfied with your purchase. Therefore, if you have an grievance regarding any products, please contact us immediately and we will do our best to ensure your satisfaction.
Products can be returned within 60 days with receipt of shipment in most cases. Some products have different policies or requirements associated with them. Due to health and safety considerations, we do not accept returns on any opened products, or if a product requires to be refrigerated.
It can take up to 14 days for an item to reach us once you return it. Once the item is received by our office, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
We do not pay for return mailing, but we are happy to accept in person returns.