All NBW products are guaranteed to be without defect and have been thoroughly tested for efficacy and freshness. We want you to be 100% satisfied with your purchase. Therefore, if you have an grievance regarding any products, please contact us immediately and we will do our best to ensure your satisfaction.
Products can be returned within 60 days with receipt of shipment in most cases. Some products have different policies or requirements associated with them. Due to health and safety considerations, we do not accept returns on any opened products, or if a product requires to be refrigerated.
It can take up to 14 days for an item to reach us once you return it. Once the item is received by our office, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
We do not pay for return mailing, but we are happy to accept in person returns.